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Community Mail Boxes - Request new keys, or get replacements for lost or broken keys

The benefits of your Community Mail Box

  • Security – Individually locked compartments keep your mail dry and secure. Not home when your mail is delivered? Expecting an important item? Rest easy knowing your mail is always under lock and key.
  • Convenience – Collect your mail and send letters when it’s most convenient for you - 24 hours a day, 7 days a week. You can even pick up small parcels or packets in handy parcel compartments.

New to the neighbourhood and need your keys?

If you recently moved into a neighborhood where mail is delivered to a Community Mail Box, here's what to do:

  1. Fill out the form that starts below. We will assign you a Community Mail Box and change the locks.
  2. We will leave a Delivery Notice Card on your front door indicating the location of the Post Office where you can pick up your keys.
  3. Bring the Delivery Notice Card, government-issued photo identification and proof of residence when you pick up your keys.

Request keys online

Did you know?

  • It costs $29 plus tax to replace lost or stolen keys. To avoid these charges, have copies of your key made at a hardware store or locksmith.
  • We do not provide and maintain locks and keys for apartment, group (green), or business mailroom mailboxes.

Related

Support

I lost the keys to my Community Mail Box. How do I get new ones?

I just moved. How do I get keys to my Community Mail Box?

What can I do if my Community Mail Box key or lock is not working?