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Hold Mail
Going on a trip? Let us hold your mail until you return.
- Secure – Avoid an overflowing mailbox, a tell-tale sign you’re away
- Protected – Prevent loss or damage to mail caused by prolonged exposure to bad weather
- Quick & easy – Submit a request online or at any Post Office
Pay $40 for the first week, and $7.50 for each additional weekday.
About
What is Hold Mail service?
Hold Mail is a convenient way to suspend mail delivery while you’re away from your business.
Why hold your mail?
- Secure — Ensure confidential mail is not left for extended periods in your mailbox.
- Convenient — Submit a request online anytime or at any Post Office.
- Prevent mail from being returned to sender.
Features
- Include up to 2 businesses and 2 individuals in one request.
- We’ll deliver your held mail to you once you return.
Who can apply
Who can submit a Hold Mail request?
Businesses can request Hold Mail service. If your home and business are co-located, you can also include the names of up to 2 individuals on your request.
Who isn’t eligible?
We cannot accept Hold Mail requests if you receive mail through a shared postal address, such as:
- When several businesses share an identical address.
- Through a privately administered mailbox such as at a UPS store.
Want us to hold your personal mail?
Hold Mail for schools
Public or private schools can submit up to 6 temporary redirection or Hold Mail requests for a fixed annual fee.
To submit a change of address for a school, apply in person at a Post Office with:
- 2 printed and completed copies of the school service form
- Government-issued identification
- Proof of authority to act on behalf of the school/school board, including supporting documentation containing:
- Date
- Name of school
- Printed name and signature of the grantor of authority
- Statement advising Canada Post of the name of the employee(s) authorized to act on behalf of the school
- Printed name and signature(s) of all authorized individuals who can act on behalf of the school
Rates & prices
Rates & prices
- $40 for the first 5 weekdays.
- $7.50 for each additional weekday.
How to apply
Request Hold Mail online
- Fill out our online form at least 10 business days before you want your Hold Mail service to start. Keep the reference number you receive in your confirmation email and use it to amend, extend or cancel your service online later on.
- To prevent fraud and identity theft, a letter will be sent to your old address to confirm that you initiated the service.
Request Hold Mail at a Post Office
Fill out a form at any Post Office at least 10 days before you want the service to start. Bring:
- Government-issued photo identification, and
- Supporting documentation proving that you can act on behalf of the business/institution.
Read about requirements for identification and supporting documents.
Extend your service
Extend your Hold Mail service
You can extend your Hold Mail service if you apply at least 10 business days before your service expires. Pricing is the same as Hold Mail pricing at the time of renewal. If your service has already expired, complete a new Hold Mail request.
Extend online
To extend, amend, or cancel your service, you will need your reference number and password (Your reference number was included in the email confirmation you received when you first purchased the service). Sign in now.
Extend at a Post Office
You must go to the same Post Office where you submitted your original request. Bring government-issued ID and one of the following:
- The Hold Mail form you received when you purchased your service
- Your receipt
- Your notification card
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