Postal Security

Protection of the mail, information, personnel and assets of Canada Post.

Security Alert: Canada Post reminds Canadians to not let Grinch Spammers Spoil Holiday Celebrations. Read more.
Security Alert: Notice to Canada Post Customers – SPAM with a Possible Virus. Read more.
Security Alert: Notice to Canada Post Customers - Payable emails message is a hoax. Read more.
Security Alert: Tips for spotting fraudulent solicitation letters. Read more.

Security topics and tasks

Report a Postal Security Issue

(mail at risk or damage/vandalism to Canada Post property and equipment)

1-800-267-1177

8 a.m. to 9 p.m. local time | Monday – Friday
8 a.m. to 6 p.m. local time | Saturday
10 a.m. to 6 p.m. local time | Sunday
(After hours, contact your local police)

Postal Money Orders—a traceable alternate to cash.

How to spot a counterfeit >

Put mail on hold while you’re away

Hold your mail >

File a change of address with us

Change your address >

Common scams and how to spot them

Read about common scams

Get tips on how to recognize a scam

Contact us

To report mail at risk or damage or vandalism to Canada Post property or equipment, call us toll-free:

1-800-267-1177

8 a.m. to 6 p.m. local time Monday - Friday
(After hours, contact your local police)

If you have information on criminal activity concerning Canada Post, feel free to contact Crime Stoppers at 1-800-222-6477 or Info Crime Québec (province of Quebec) at 1-800-711-1800.

Protect your identity. Prevent mail theft.

Collect your mail promptly after delivery.
If you’ll be away, let us hold your mail until you return.
When you move:
- File a change of address with us.
- Advise your banks and other companies of your new address.
If your bills fail to arrive, contact companies immediately to ensure bills have not been fraudulently redirected.
Shred documents that contain personal financial information, such as statements and credit card offers.

What is identity theft?

When someone steals your name and personal information to access your finances, buy goods and incur debts in your name, or commit other crimes.

Keep outgoing mail safe

Never send cash in the mail. Use postal money orders, available at all Post Offices.
Deposit your mail close to the scheduled pickup time posted on the mailbox.
Deposit mail items containing sensitive or financial information, or large quantities of mail at your local Post Office.
If you see an overturned or vandalized street letter box, call us at 1-800-267-1177.

Suspicious letters and parcels

What makes a letter or parcel suspicious?

What to do with a suspicious letter or parcel

Contact the police.
Do not handle, shake or smell the suspicious item.
Do not return the item to Canada Post.
Isolate the item and evacuate the vicinity.
If you have handled the item, wash your hands.

What to do if...

You haven’t received mail for an unusual period of time.
You are receiving mail that’s not yours.
You think you might be a victim of identity theft.
You suspect that mail has been stolen from your mailbox—notify the police, and report it to our customer service department.

About postal security at Canada Post

Security and Investigation Services is a federal investigative body whose primary mandate is to protect the mail, information, personnel and assets of Canada Post. Postal inspectors play a vital role by investigating: